Refund policy

StarWov Return & Refund Policy

Effective date: January 1, 2026

At StarWov, we want you to feel confident shopping with us. If your bracelet arrives damaged, defective, or incorrectly fulfilled, we will make it right based on the issue type below. We may request reasonable evidence to review the claim, and we will confirm the approved remedy in writing.

1) Scope

This policy applies to physical bracelet products purchased directly from StarWov (“we,” “us,” “our”).

2) Change-of-mind (generally not eligible)

Because bracelets are personal-wear items, we generally do not offer refunds for change-of-mind, including (but not limited to):

“I changed my mind” / “I don’t like it”
Ordering the wrong style, color, or quantity
Preference differences (e.g., expectations about look/feel)

This does not affect your rights or remedies for items that arrive damaged, defective, or incorrectly fulfilled as described below.

3) Covered issues and default remedies

We categorize eligible issues into three types and apply the following default remedies once verified:

A) Severely damaged / unusable → Full refund

If the bracelet arrives clearly broken or unusable (e.g., major breakage, missing key parts that prevent normal wear), we will issue a full refund of the amount you paid for the item.

B) Minor defect but usable → Partial refund

If the bracelet has a minor defect that does not prevent normal wear (e.g., small scratches, minor workmanship imperfections), we may offer a partial refund. The amount is determined based on defect severity and impact.

C) Wrong item sent → Reship the correct item

If you received the wrong style/color/quantity, we will reship the correct item.

If reshipment is not possible (e.g., out of stock), we will offer an alternative remedy such as a full refund or an equivalent replacement.

4) No return required for approved claims

For most approved claims, we do not require you to return the item, because return shipping can be costly.

Please do not send items back unless we explicitly instruct you to do so in writing.

5) When to report an issue

To help us resolve issues quickly, please contact us within 7 days of delivery.

If you contact us later, we may request additional information, and we will still review reasonable claims—especially for issues that could not be discovered immediately.

6) Evidence required (for review)

To request a resolution, email us with:

Order number
Email used at checkout
Issue type (Severe damage / Minor defect / Wrong item)
Clear photos or a short video, including:
- Full item view + close-ups of the issue (required)
- Outer packaging and shipping label (recommended)
- For wrong-item cases: screenshot of the order confirmation and a clear view of the item received (recommended)

We may ask for additional evidence if needed to prevent fraud or to confirm the issue.

7) What is refundable

Refunds cover the amount you paid for the item.
If sales tax was collected at checkout (if applicable), it will be refunded in proportion to the approved refund amount.
We typically do not charge standard shipping as a separate line item. If any shipping fee was paid at checkout (e.g., expedited shipping), it will be handled case-by-case and as required by applicable law.

8) Resolution timeline

After we receive complete information and evidence, we typically respond with a resolution within 1–3 business days.

If a refund is approved, it will be issued back to the original payment method. Processing times vary by payment provider.

9) Disputes and chargebacks

We’re happy to resolve issues directly with you. If a payment dispute/chargeback is opened, the timeline may be longer due to the dispute process.

10) Legal rights

This policy provides additional guidance for common scenarios and does not limit any rights you may have under applicable consumer protection or warranty laws.

11) Contact

Email: [support@starwov.com]

Suggested subject line: Order #[____] – Support Request (Damaged/Defective/Wrong Item)

Response time: typically 24–48 business hours